Privacy Policy

At Fabrika By Madera, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make reservations, place orders, or interact with our services. By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our website or services.

Information We Collect

Personal Information

We collect personal data that you voluntarily provide when:

  • Making a reservation or booking an event
  • Placing an order (for dine-in or takeaway)
  • Subscribing to newsletters or promotions
  • Contacting us via email, phone, or social media

This may include:

  • Contact Details: Name, email address, phone number
  • Booking Details: Date, time, party size, special requests (e.g., dietary restrictions)
  • Payment Information: Credit/debit card details (processed securely via third-party payment processors; we do not store full card details)
  • Event Information: Wedding, corporate event, or private party details

Non-Personal Information

We automatically collect certain data when you visit our website, such as:

  • Device & Browser Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns (via cookies and analytics tools like Google Analytics)
  • Location Data: General geographic location (for service optimisation)

How We Use Your Information

We process your data for the following purposes:

Service Fulfillment

  • To process reservations, orders, and event bookings
  • To communicate booking confirmations, changes, or cancellations
  • To provide customer support (e.g., responding to inquiries)

Marketing & Promotions

  • Sending newsletters, special offers, and event updates (only with your consent; opt-out available)
  • Personalising ads based on your preferences (via cookies)

Website Optimisation

  • Improving website functionality and user experience
  • Analysing traffic patterns to enhance our services

Legal & Security Compliance

  • Preventing fraud, unauthorised transactions, or security breaches
  • Complying with legal obligations (e.g., tax laws, court orders)

How We Share Your Information

We do not sell your personal data to third parties. However, we may share it with:

Trusted Service Providers

  • Payment Processors: Secure payment gateways 
  • Reservation Platforms: Online booking systems
  • Marketing Agencies: For email campaigns (only if you opt-in)

Legal & Regulatory Authorities

  • If required by law 
  • To protect our rights, safety, or property

Business Transfers

  • In case of a merger, acquisition, or sale, user data may be transferred under confidentiality agreements.

Data Security Measures

We implement robust security protocols, including:

  • Encryption (SSL/TLS): Secure data transmission
  • Secure Payment Processing: PCI-DSS compliant systems
  • Access Controls: Limited staff access to sensitive data
  • Regular Security Audits: To identify and fix vulnerabilities

Despite these measures, no online system is 100% secure. Users should protect their passwords and report suspicious activity.

Cookies & Tracking Technologies

 

Types of Cookies Used

Essential Cookies: Necessary for website functionality (e.g., booking forms).

Analytics Cookies: Track user behaviour 

Marketing Cookies: Personalise ads 

Managing Cookies

You can disable cookies via browser settings, but some features (e.g., online bookings) may not work.

Third-Party Links

Our website may link to:

  • Social media platforms
  • Payment gateways 
  • Review sites 

 

We are not responsible for their privacy practices. Review their policies before sharing data.

Your Rights & Choices

Depending on your location, you may:

 

  • Access or Correct Data: Request a copy of your data or update inaccuracies.
  • Delete Data: Ask us to erase your personal information.
  • Opt-Out of Marketing: Unsubscribe from emails via the “Unsubscribe” link.
  • Restrict Processing: Limit how we use your data.

 

To exercise these rights, contact us at fabrika2166@gmail.com.

Children’s Privacy

Fabrika By Madera does not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. Our website, services, and marketing communications are designed for a general audience and are not directed at minors. If we become aware that we have inadvertently gathered personal data from a child under 13 without proper authorisation, we will take immediate steps to delete such information from our records.

Changes to This Policy

We may update this policy periodically. The revised version will be posted on our website with the effective date. Continued use of our services constitutes acceptance of changes.

Contact Us

For privacy-related questions or requests, contact: