Welcome to Fabrika By Madera! These Terms and Conditions govern your use of our website, services, reservations, events, and any interactions with our restaurant. By accessing our website, making a reservation, placing an order, or attending an event, you agree to comply with these terms. If you do not agree, please refrain from using our services.
General Terms
- Eligibility: Our services are available to individuals aged 18 and above. Minors must be accompanied by a parent or guardian.
- Accuracy of Information: You agree to provide accurate and complete details when making reservations, bookings, or purchases.
- Modifications: We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of changes.
Reservations & Dining
Online Reservations
- Reservations can be made via our website, phone, or third-party booking platforms.
- A confirmation email or SMS will be sent upon successful booking.
- We reserve the right to cancel or modify reservations due to unforeseen circumstances (e.g., maintenance, private events).
Event Bookings (Private Functions, Weddings, Corporate Events)
- A non-refundable deposit may be required to secure your booking.
- Final guest count and menu selections must be confirmed in advance.
- Cancellations must be made within the agreed timeframe to avoid penalties.
No-Shows & Late Arrivals
- Failure to arrive within 15 minutes of your reservation time may result in cancellation.
- Repeated no-shows may lead to restrictions on future bookings.
Food & Beverage Orders
Pricing & Menu Changes
- Menu items and prices are subject to change without notice.
- Seasonal or promotional dishes may have limited availability.
Takeaway & Delivery
- Delivery times are estimates and not guaranteed.
- We are not liable for delays caused by third-party delivery services.
- Refunds or replacements for incorrect orders must be requested promptly.
Alcohol Policy
- Beverages are charged based on actual consumption in addition to any set menu costs.
- Guests may open either a single shared bar tab or multiple individual tabs.
- Spending limits may be set for each tab at your discretion.
- Costs can be split among designated guests if desired.
- The beverage selection can be tailored to your event’s preferences.
- Special drink packages are available upon request (subject to advance notice).
- For seamless service, guests must remain seated during the event.
- Our staff will handle all drink orders exclusively to ensure proper service flow.
- Our team will manage all beverage service to maintain an enjoyable, uninterrupted experience for all attendees.
- Management reserves the right to refuse service in compliance with liquor licensing regulations.
Private Events & Catering
Event Bookings
- A signed contract and deposit may be required to confirm bookings.
- Final guest counts and menu selections must be provided in advance.
Cancellation & Refunds
- Deposits may be non-refundable if cancellations occur within a specified period.
- Event modifications must be approved by management.
External Vendors
- Outside food or beverages may not be permitted without prior approval.
- Clients are responsible for vendor compliance with restaurant policies.
Note: To secure your booking, we require a 20% deposit (with a surcharge for card payments).
Payment & Billing
Accepted Payment Methods
- Credit/debit cards, cash, and digital payments.
- Some promotions may exclude certain payment options.
Service Charges & Taxes
- Additional fees (e.g., service charges and taxes) will be applied where applicable.
- Event bookings may include gratuity or administrative fees.
Disputes & Refunds
- Billing disputes must be reported within a reasonable time.
- Refunds are processed at our discretion and may take time to reflect.
Website & Online Services
User Accounts
- Account holders must provide accurate information and keep login details secure.
- We reserve the right to suspend accounts for misuse.
Intellectual Property
- All website content (logos, menus, images) is owned by [Restaurant Name] and protected by copyright laws.
- Unauthorized use or reproduction is prohibited.
Prohibited Conduct
- Users must not exploit the website for fraudulent activities, spam, or harassment.
- Automated scraping or data mining is forbidden.
Liability & Disclaimers
Food Safety & Allergies
- While we follow strict hygiene standards, customers dine at their own risk.
- We are not liable for allergic reactions unless negligence is proven.
Property & Personal Belongings
- The restaurant is not responsible for lost, stolen, or damaged items.
- Event hosts are liable for any damages caused by guests.
Force Majeure
- We are not liable for service disruptions due to unforeseen circumstances (e.g., natural disasters, pandemics, strikes).
Privacy & Data Protection
- Personal data is handled per our Privacy Policy.
- By using our services, you consent to data processing for reservations, marketing, and analytics.
Contact Us
For questions or concerns, contact:
- Email: fabrika2166@gmail.com
- Phone: 0414 050 405
Address: Shop 3/264 Canley Vale Road, Canley Heights 2166